Switching to EZ-3 Easier Said Than Done

I spoke with a woman at SRP on Friday who assured me my rate structure would be changed the same day - one of the benefits of having a Smart Meter, she said.

On Monday I could tell nothing had changed, because I can read the meter, and it was showing peak kwh outside of the 3-6 peak period that gives EZ-3 its name.  I called SRP, immediately got through and was just as quickly put on hold.  After about 5 minuts on hold(which feels like 10), I was disconnected.  OK, maybe that was my cell phone's fault.  I called back, got a person after a minute or 2, and she told me a completely different story: she said a field tech had to come out and reprogram my meter, and that such a visit was scheduled to happen that same day, Monday.  This was at 6:30 pm, so I wondered why my online account status still showed I was on Time-of-Use.  She said the account wouldn't update until the techs returned and synced with the mothership, or whatever. This morning nothing had changed, so I called again from work.  This time I was told the second girl was misinformed, the first one should have been correct, but we don't know why the account didn't update on Friday.  The I.T. dept. has been informed and all should be well in a day or so.  When I got home, my online account has indeed been updated to show the EZ-3 rate plan, but I now have very little faith in SRP's ability to remotely read my meter, measure my peak hours, or train their customer service reps.

End Rant.